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These General Terms and Conditions (the “Terms”) govern the rights and obligations of you as a buyer and us as a seller within the framework of contractual relationships concluded through the E-shop on the website www.coocroaster.com

All information on the processing of your personal data is contained in the principles of personal data processing, which can be found here https://www.coocroaster.com/policy/

As you surely know, we communicate primarily remotely. Therefore, it is also true for our Contract that means of distance communication are used, which allow us to agree together without the simultaneous physical presence of Us and You.

If any part of the Terms and Conditions contradicts what We have jointly agreed to as part of the process of Your purchase on Our E-shop, this particular agreement will take precedence over these Terms.

These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) apply to contracts concluded through the COOC Coffee Moasting Machines online shop located on the web interface www.coocroaster.com (hereinafter referred to as the “web interface”) between our company, COOC, s.r.o, with its registered office at Palánok 1 949 01 Nitra, Company ID: 55458874,

Postal address: COOC, s.r.o, Palánok 1, 949 01, Nitra, Slovak Republic.
Contact email: coocroaster@proton.me

1. The following definitions are provided for your reference:

1.1. The Price is the amount of money you will pay for the Goods;

1.2. The Shipping Price is the amount of money you will pay for the delivery of the Goods, including the price for their packaging;

1.3. The Total Price is the sum of the Price and the Transport Price;

1.4. VAT is a value added tax according to the legislation in force;

1.5. E-shop is an online store operated by Us at the address www.kavomil.sk where the purchase of Goods will take place;

1.6. Invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price;

1.7. We are – COOC, s.r.o, with its registered office at Palánok 1 949 01 Nitra, Company ID: 55458874, registered in the Commercial Register maintained by the District Court in Nitra, Section S.r.o. Our email address is coocroaster@proton.me, and we are referred to by law as the Seller.

1.8. An Order is Your irrevocable proposal to enter into a Contract for the Purchase of Goods with Us;

1.9. Goods are everything that you can buy on the E-shop;

1.10. User Account is an account established on the basis of the data provided by you, which allows you to store the entered data and store the history of the ordered Goods and concluded contracts;

1.11. You are a person purchasing on Our E-shop, referred to by law as a buyer;

1.12. The Contract is a purchase contract agreed on the basis of a duly completed Order sent through the E-shop, and is concluded at the moment when you receive the Order confirmation from Us.

1.8. An order is an unconditional offer to enter into a contract for the purchase of goods with us. The term “goods” encompasses all items available for purchase on the e-shop. A user account is an account established on the basis of the data provided by the user, which allows the user to store the entered data and the history of the ordered goods and concluded contracts. As a purchaser on our e-shop, you are a person referred to by law as a buyer. The contract is a purchase contract agreed upon the basis of a duly completed order sent through the e-shop. It is concluded at the moment when you receive the order confirmation from us.

2. General Provisions and Instructions

2.1 Please note that the purchase of goods is only possible via the web interface of the e-shop.

2.2 It is your responsibility to provide us with accurate and truthful information when purchasing goods. Accordingly, we will assume that the information provided by you at the time of ordering the goods is accurate and truthful.

3. Conclusion of the contract

3.1  Please note that contracts with us can only be concluded in Slovak.

3.2 The contract is concluded remotely via the e-shop, with the costs of using the means of distance communication borne by you. Please note that these costs are in line with the standard rate applied for the use of these funds (in particular for internet access). Therefore, we do not anticipate any additional charges from us beyond the total price. By placing an order, you consent to the use of remote communication channels.

3.3 To conclude the contract, please create a draft order on the e-shop. Please include the following information in your proposal:

a) Details of the purchased goods (on the e-shop, select the goods you wish to purchase using the “Add to Cart” button;

b) Information regarding the price, shipping price, VAT, total price and preferred method of delivery. This information will be entered as part of the creation of the order proposal within the user environment of the e-shop, while information regarding the price, shipping price, VAT and total price will be provided automatically based on the goods selected and the method of delivery.

c) Your identification data, which we require in order to deliver the goods, including your name, surname, delivery address, telephone number and e-mail address.

d) In the case of a contract on the basis of which we will deliver the goods to you regularly and repeatedly, also information on how long we will deliver the goods to you.

3.4 During the creation of the draft order, you have the option to make changes and verify the data until the order is generated. Once the order has been checked and the “Order with payment obligation” button has been pressed, the order will be created. Please note that before pressing the button, you must confirm that you have read and agreed to these Terms and Conditions. Without this confirmation, you will not be able to create an order. A checkbox is used to confirm and obtain consent. Once the “Order with Payment Obligation” button is selected, all completed information will be transmitted directly to us.

3.5 We will notify you of your order as soon as it is received by sending an email to the address you have provided. The confirmation will include a summary of the order and these terms. Upon confirmation of the order by us, a contract between us and you will be formed. The terms and conditions in force on the date of the order form an integral part of the contract.

3.6 Please be aware that there may be instances when we are unable to confirm your order. This is particularly the case when the goods are not in stock or when you order a larger quantity than is permitted by our company policy. However, we will always provide you with advance notice of the maximum number of goods available for purchase in our e-shop, and we expect this information to be clearly communicated to you. Should we be unable to confirm your order for any reason, we will contact you and propose a modified contract. In such an instance, the contract will be considered to be in place from the moment you confirm our offer.

3.7 In the event that an obviously incorrect price is stated within the e-shop or in the order proposal, especially as a result of a technical error, we are not obliged to deliver the goods to you for this price, even if you have received an order confirmation and thus the contract has been concluded. In such an instance, we will promptly contact you and present you with an offer to enter into a revised contract, differing from the original order. In such an instance, the revised agreement is considered effective upon your confirmation of our proposal. Should you fail to confirm our offer within three days of its sending, we reserve the right to withdraw from the concluded contract. An obvious error in the price may be identified as a discrepancy between the stated price and the usual price offered by other sellers, or the absence of a price altogether, or the presence of an additional digit.

3.8 In the event that the contract is concluded, the total price is payable in accordance with the terms set out therein.

3.9 If you have a user account, you may place an order via that account. Nevertheless, you are responsible for ensuring the accuracy, veracity and completeness of the pre-filled data. Nevertheless, the procedure for placing an order is identical to that of a buyer without a user account. The key benefit is that you do not have to enter your identification data repeatedly.

3.10 In certain instances, we may offer a discount on the purchase of goods. To qualify for a discount, please enter the relevant details in the designated field during the order proposal process. Should you choose to do so, the goods will be provided to you at a discounted price.

4. User Account

4.1 Once you have completed the registration process within the e-shop, you will be able to access your user account.

4.2 It is the responsibility of the user to ensure that all information provided during the registration process is accurate and truthful. Furthermore, it is the user’s obligation to update this information in the event of any changes.

4.3 Access to the user account is secured by a username and password. It is your responsibility to maintain the confidentiality of this access data and to ensure that it is not provided to any third parties. In the event of misuse, we cannot accept liability.

4.4 The user account is personal and therefore not to be used by third parties.

4.5 We reserve the right to cancel your user account, in particular if it has not been used for a period of 24 months or if you breach the terms of the agreement.

4.6 Please note that the User Account may not be available continuously, particularly during scheduled maintenance of the hardware and software equipment.

5. Price and payment terms, reservation of title

5.1. The price is always stated within the E-shop, in the Order proposal and in the Contract. In the event of a discrepancy between the Price stated for the Goods within the E-shop and the Price specified in the Order proposal, the Price specified in the Order proposal shall apply, which will always be identical to the price in the Contract. The draft Order also states the Price for Shipping, or the conditions when the Shipping is free.

5.2 The total price is inclusive of VAT and all applicable fees as stipulated by special legislation.

5.3 Please note that the total price will be payable by you after the contract has been concluded and before the goods are handed over. The total price can be paid via the following methods:
a) bank transfer Please refer to your order confirmation for instructions on how to proceed with the payment. In the event that payment is made by bank transfer, the total price is payable within five days. In this instance, the payment will be processed via the Global Payments gateway, and the payment will be subject to the terms and conditions of this gateway.

c) Cash on delivery. In such a case, the payment will be made upon delivery of the goods, rather than upon handover. In the event of a cash on delivery purchase, the total price is payable upon receipt of the goods. Payment by cash is available for goods collected from our establishment. In the event of a cash payment for personal collection, the total price is payable upon receipt of the goods.

5.4. The invoice will be issued in electronic form after payment of the Total Price and will be sent to your e-mail address specified in the Order. The invoice will also be available in the User Account, if you have one.

5.5. Ownership of the Goods passes to you only after you pay the Total Price and take over the Goods. In the case of payment by bank transfer, the Total Price is paid by crediting to Our account, in other cases it is paid at the time of payment.

6. Delivery of goods, passing the risk of accidental destruction and accidental deterioration of the object of purchase

6.1. The goods will be delivered to you in the manner of your choice, and you can choose from the following options:

a) Personal collection at Our Site;
b) Personal collection at the pick-up points of Slovak Posta s.r.o.;
c) Delivery by the our transport company.

6.2. Goods can only be delivered within the Slovak Republic. Delivery to other countries is only possible by mutual individual agreement.

6.3. We are obliged to deliver the goods to you without delay, but no later than within 30 days from the date of conclusion of the Contract. During the performance of the Contract, such facts may occur that will affect the date of delivery of the Goods ordered by you. We will immediately inform you by e-mail about the change in the delivery date and the new expected delivery date of the ordered Goods, while your right to withdraw from the Contract is not affected by this. Part of Our notice of the new date of delivery of the Goods is also Our request addressed to you to express whether you insist on the delivery of the Goods ordered by you on the new date. In the case of personal collection at the establishment, we will always inform you about the possibility of picking up the Goods via e-mail or phone.

6.4. When receiving the Goods from the carrier, it is Your responsibility to check the integrity of the packaging of the Goods and in the event of any damage, to immediately notify the carrier and Us. In the event that the packaging has been damaged, which indicates unauthorized manipulation and entry into the shipment, it is not your obligation to take over the Goods from the carrier.

6.5. You are obliged to collect the goods at the agreed place and time. If you do not pick up the delivered Goods in accordance with the previous sentence, we will notify you by e-mail where you can pick up the Goods, including the deadline for their receipt, or we will re-deliver the Goods to you on the basis of your written request sent no later than 14 days from when you were supposed to take over the Goods, whereby you undertake to reimburse us for all costs associated with the re-delivery of the Goods. In the event that You breach Your obligation to accept the Goods, except as provided for in Article 6.4 of these Terms, this shall not result in a breach of Our obligation to deliver the Goods to You. At the same time, the fact that You do not accept the Goods does not constitute a withdrawal from the Agreement between Us and You. If You do not accept the Goods even within the additional period, We have the right to withdraw from the Contract due to Your material breach of the Contract. If we decide to exercise the right in question, the withdrawal is effective on the day we deliver the withdrawal to you. Withdrawal from the Contract does not affect the right to compensation for the damage incurred in the amount of the actual costs of the attempt to deliver the Goods, or another claim for damages, if any.

6.6. If, for reasons arising on Your part, the Goods are delivered repeatedly or in a different manner than agreed in the Contract, You are obliged to reimburse Us for the costs associated with this repeated delivery. Payment details for the payment of these costs will be sent to your e-mail address specified in the Contract and are payable within 14 days of receipt of the e-mail.

6.7. The risk of damage to the Goods passes to you at the moment you take them over. In the event that you do not accept the Goods, except in the cases under Article 6.4 of these Terms and Conditions, you are at risk of accidental destruction and accidental deterioration of the Goods at the time when you had the opportunity to take them over, but for reasons on your part the acceptance did not take place. The passing of the risk of accidental destruction and accidental deterioration of the Goods means that from that moment on, you bear all the consequences associated with the loss, destruction, damage or any deterioration of the Goods.

7. Rights arising from liability for defects

7.1. Introductory Provision on Liability for Defects

7.1.1. We undertake to deliver the Goods to you in the required quality, quantity and without defects.

7.1.2. We are responsible for defects that the Goods have when they are accepted. In the case of used Goods, we are not responsible for defects caused by their use or wear and tear. In the case of Goods sold at a lower price, we are not responsible for defects for which a lower price has been agreed.

7.1.3. The general warranty period is 24 months. The warranty period begins from the moment of receipt of the Goods by you. In the case of a buyer who is not a consumer (hereinafter referred to as the “entrepreneur”), it is possible to exercise rights arising from a defect in consumer goods within 12 months of receipt. In this case, the buyer means an entrepreneur or persons who are not consumers (hereinafter referred to as the “entrepreneur”). For the purposes of these Terms and Conditions, an entrepreneur is a person registered in the Commercial Register; a person who does business on the basis of a trade license; a person who conducts business on the basis of a trade licence other than a trade licence under special regulations; a natural person who carries out agricultural production and is registered in the register according to a special regulation. When placing an order, the buyer shall state his business name, registered office (place of business), company registration number, ID number, telephone number, e-mail contact of the person acting on behalf of the entrepreneur.

7.1.4. If the Goods are exchanged, the warranty period will start again from the receipt of the new Goods by you.

7.1.5. Your rights from liability for defects of the Goods for which the warranty period applies will expire if you do not exercise them within the warranty period. However, you must exercise your perishable Goods liability rights no later than the day following purchase, otherwise your rights will be extinguished.

7.2. We guarantee that at the time of the passage of the danger of accidental destruction and accidental deterioration of the Goods under Article 6.7. The Goods are free from defects, in particular that:

a) it has characteristics that we have agreed with you and, unless expressly agreed, those that we have stated in the description of the Goods, or those that can be expected due to the nature of the Goods;

(b) it is suitable for the purposes specified by us or for the purposes customary for Goods of this type;

(c) corresponds to the quality or execution of the agreed sample, where the quality or execution has been determined according to the sample;

(d) is in an appropriate quantity and weight;

(e) it meets the requirements imposed on it by specific legislation;

f) is not encumbered by the rights of third parties.

7.3. Conditions for exercising the right of liability for defects (complaints)

7.3.1. If the Goods are delivered to you in broken or damaged packaging or the shipment is clearly too light, we ask you not to accept such Goods from the transport company and to notify us of this fact immediately by e-mail to coocroaster@proton.me. In the event of finding obvious defects (e.g. mechanical damage), you are obliged to file a complaint without undue delay in the manner specified in point 7.4.1 below. We will not take into account a complaint made later due to obvious defects in the Goods, including a defect consisting in the incompleteness of the Goods.

7.3.2. You are obliged to assert the right of liability for other defects (hidden defects) in the manner specified in point 7.4.1 below without undue delay after you have discovered the defect in the Goods, but no later than until the expiry of the warranty period.

7.3.3. The warranty covers only manufacturing defects of the Goods and defects caused by mechanical damage. You cannot exercise the right of liability for defects, in particular for defects caused by wear and tear, mechanical damage, use of the Goods in inappropriate conditions, etc.

7.3.4. You are not entitled to exercise the right of liability for a defect if you knew about the defect before receiving the Goods, or we warned you about it or you were provided with a reasonable discount on the Price of the Goods for this reason.

 7.4. Exercising the right of liability for damage (complaints)

7.4.1. In the event that the Goods have a defect, i.e. in particular if any of the conditions under Article 7.1.2 are not met, You may notify Us of such a defect and exercise your rights from liability for defects (i.e. complain about the Goods) by sending an e-mail or a letter to Our addresses listed next to Our identification data, or in person at Our establishment. For a complaint, you can also use the sample form provided by us, which forms Annex No. 1 to the Terms and Conditions.

7.4.2. In your notification by which you make a complaint, please include, in particular, a description of the defect of the Goods and your identification data, including the e-mail to which you are interested in receiving a notification of the method of handling the complaint, as well as which of the liability claims for defects specified in points 7.5.4 to 7.5.8 you are asserting.

7.4.3. When filing a complaint, please also provide us with a proof of purchase of the Goods (invoice) in order to prove their purchase from us, otherwise we are not obliged to accept your complaint.

7.4.4. We consider the day of delivery of the defective Goods together with the relevant documents (according to clause 7.4.3) to be the day of initiation of the complaint procedure. In the event that your submission by which you are filing a complaint is incomplete (especially illegible, unclear, incomprehensible, does not contain the required documents, etc.), we will request you to complete the submitted complaint in writing, especially by e-mail. In this case, the complaint procedure begins on the day of delivery of your supplemented submission.

7.4.5. If You do not complete the submitted complaint pursuant to Clause 7.4.4 of this Article without undue delay, no later than 10 days from the date of delivery of Our request pursuant to Clause 7.4.4 of this Article, We will consider Your submission to be unfounded. 

7.5. Complaint handling

7.5.1. On the basis of your decision, which of the rights under Sections 622 and 623 of Act No. 40/1964 Coll. Civil Code, as amended (hereinafter referred to as the “Civil Code”) (specified in points 7.5.4 to 7.5.8) you exercise, we will determine the method of handling the complaint immediately, in complex cases no later than 3 working days from the date of filing your complaint. In justified cases, especially if a complex technical assessment of the condition of the Goods is required, no later than 30 days from the date of filing your complaint.

7.5.2. After determining the method of handling the complaint, we will settle the complaint immediately, in justified cases we may also settle the complaint later; however, the settlement of the complaint may not take longer than 30 days from the date of filing the complaint. After the expiry of the period for handling the complaint, you have the right to withdraw from the Contract or you have the right to exchange the Goods for new Goods, if possible.

7.5.3. We are obliged to issue you with a written document on the settlement of the complaint, no later than 30 days from the date of filing the complaint, and we will inform you about its settlement via e-mail. In the event that the complaint is accepted, we will send you the repaired Goods or replace the Goods with new goods or refund you the paid Price of the Goods, unless we agree otherwise.

7.5.4. If the defect is a defect that we can rectify, you have the right to have the defect rectified free of charge, in a timely and proper manner. We will remove the defect of the Goods without undue delay.

7.5.5. Instead of remedying the defect, You may require the replacement of the Goods, or if the defect concerns only a part of the Goods, the replacement of this part, provided that this does not incur disproportionate costs to Us in relation to the Price of the Goods or the severity of the defect.

7.5.6. Instead of removing the defect of the Goods, we may always replace the defective Goods with a faultless one, unless this causes you serious inconvenience.

7.5.7. If there is a defect in the Goods that cannot be removed and which prevents you from being able to properly use the Goods as defect-free goods, you have the right to exchange the Goods or you have the right to withdraw from the Contract. You have the same rights if the defects are removable, but you cannot properly use the Goods due to the recurrence of the defect after repair or due to a large number of defects.

7.5.8. In the case of other irreparable defects, you are entitled to a reasonable discount on the Price of the Goods.

7.5.9. We will settle the complaint by handing over the repaired Goods, replacing the Goods, returning the Price of the Goods, paying a reasonable discount on the Price of the Goods, a written request to take over the performance (of the Goods) or a reasoned rejection of the complaint. 

7.6. The exercise of rights arising from liability for defects and complaints about the Goods are governed by the provisions of Section 619 et seq. of the Civil Code, Act No. 250/2007 Coll. on Consumer Protection and on the Amendment of the Act of the Slovak National Council No. 372/1990 Coll. on Minor Offences, as amended (hereinafter referred to as the “Consumer Protection Act”), and Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or the Provision of Services on the Basis of a Distance Contract or a Contract Concluded Outside the Seller’s Business Premises and on the Amendment of Certain Acts, as amended (hereinafter referred to as the “Act on Consumer Protection in Distance Selling”).

7.7. If you make a complaint about the Goods:

a. within the first 12 months from the purchase of the Goods, we may reject your complaint only on the basis of an expert assessment; regardless of the result of the expert assessment, we will not require you to pay the costs of an expert assessment or other costs related to the expert assessment. We will provide you with a copy of the expert assessment justifying the rejection of the complaint no later than 14 days from the date of settlement of the complaint;

b. after 12 months from the purchase and we have rejected such a complaint, we will state in the proof of complaint settlement to whom you can send the Goods for professional assessment. If you send the Goods for expert assessment to a designated person, the costs of the expert assessment, as well as all other related costs reasonably incurred, shall be borne by Us, regardless of the result of the expert assessment. If you prove by professional assessment Our liability for the defect of the Goods, you may make a claim again; The warranty period does not run while the expert assessment is carried out. We are obliged to reimburse you within 14 days from the date of re-filing the complaint all costs incurred for the expert assessment, as well as all related costs reasonably incurred. A re-filed complaint cannot be rejected.

7.8. If you are an entrepreneur, it is your obligation to report and complain about the defect without undue delay after you could have discovered it, but no later than 3 days after receiving the Goods.

7.9. If you are a consumer, you have the right to exercise your rights from liability for defects that occur with consumer Goods within 24 months of receipt of the Goods.

7.10. We have hereby duly instructed you about your rights arising from Sections 622 and 623 of Act No. 40/1964 Coll. Civil Code. By concluding the Contract, you confirm that you have had the opportunity to read the terms and conditions of the complaint of the Goods.

8. Withdrawal from the contract

8.1. Withdrawal from the Contract, i.e. termination of the contractual relationship between Us and you from its beginning, may occur for the reasons and in the ways specified in this Article, or in other provisions of the Terms and Conditions in which the possibility of withdrawal is expressly stated.

8.2. In the event that you are a consumer, i.e. a person purchasing Goods outside the scope of your business activity, you have the right to withdraw from the Contract without giving a reason within 14 days from the date of delivery of the Goods in accordance with the provision of Section 7 of the Consumer Protection Act for distance sales. In the event that we have concluded a Contract the subject of which is several types of Goods or the delivery of several parts of the Goods, this period begins to run only on the day of delivery of the last part of the Goods, and in the event that we have concluded a Contract on the basis of which we will deliver the Goods to you regularly and repeatedly, it begins on the day of delivery of the first delivery. You may withdraw from the Agreement in any demonstrable way (in particular, by sending an e-mail or a letter to Our addresses listed next to Our identification data). For withdrawal, you can also use the sample form provided by Us, which forms Appendix No. 2 to the Terms and Conditions.

8.3. However, even as a consumer, you cannot withdraw from the Contract in cases where the subject of the Contract is:

a) the sale of Goods, the Price of which depends on the movement of prices on the financial market, which we cannot influence and which may occur during the period for withdrawal from the Contract;

b) the sale of alcoholic beverages, the Price of which was agreed at the time of concluding the Contract, the delivery of which can be made after 30 days at the earliest and their Price depends on the movement of prices on the market, which we cannot influence;

c) the sale of Goods that have been made according to your specific requirements, which have been custom-made for you or Goods intended specifically for a single consumer;

d) the sale of Goods that are subject to rapid deterioration or perishability and Goods that have been inextricably mixed with others after delivery;

e) the sale of Goods enclosed in protective packaging, which are not suitable for health protection or hygiene reasons and whose protective packaging has been broken after delivery;

(f) the sale of phonograms, video recordings, audiovisual recordings or computer software sold in protective packaging where the original packaging has been infringed;

(g) the sale of periodicals, with the exception of sales under a subscription agreement, and the sale of books not supplied in protective packaging;

h) the provision of electronic content, if it has not been delivered on a tangible medium and has been delivered with your prior express consent before the expiry of the withdrawal period and we have informed you that you do not have the right to withdraw from the Contract.

8.4. Withdrawal period under Article 8.2. The Terms and Conditions shall be deemed to have been maintained if You send Us notice of Your withdrawal from the Agreement within the course of the Agreement.

8.5. In the event of withdrawal from the Contract, the Price will be returned to you within 14 days from the effective date of withdrawal to the account from which it was credited, or to the account chosen in the withdrawal from the Contract. However, the amount will not be refunded before You return the Goods to Us. Please return the goods to us clean, including the original packaging if possible.

8.6. In the event of withdrawal from the Agreement pursuant to Article 8.2. of the Terms and Conditions, You are obliged to send the Goods to Us within 14 days of withdrawal, hand over the Goods to Us or to a person authorized by Us to take over the Goods, while You bear the costs of returning the Goods to Us. This does not apply if We agree to collect the Goods in person or through a person commissioned by Us. The deadline is observed if the Goods were handed over for transport no later than on the last day of the deadline. You, on the other hand, are entitled to a refund of the Shipping Price, but only in the amount corresponding to the cheapest method of delivery of the Goods that we offered for the delivery of the Goods.

8.7. You are liable for damage in cases where the Goods are damaged as a result of your handling of them differently than is necessary with regard to their nature and characteristics. In such a case, We will charge You for the damage caused after the Goods are returned to Us and the due date of the billed amount is 14 days.

8.8. We are entitled to withdraw from the Contract due to stocks being sold out, unavailability of the Goods, or if the manufacturer, importer or supplier of the Goods agreed in the Contract has interrupted production or made material changes that made it impossible to perform Our obligations under the Contract or for reasons of force majeure, or if we have made all Our efforts that can be reasonably required of Us, we are not able to deliver the Goods to you within the period specified in these Terms and Conditions. In these cases, we are obliged to inform you of this fact without undue delay and return to you the already paid Total Price for the Goods, within 14 days from the date of notification of withdrawal from the Contract. We will refund the Total Price paid to you for the Goods in the same way as you paid the Total Price, without prejudice to the right to agree with you on another method of refund if you are not charged any additional fees in connection with this.

8.9. We are entitled to withdraw from the Contract even if you have not received the Goods within 5 working days from the day on which you were obliged to accept the Goods.

9. Submission of suggestions and complaints

9.1. As a consumer, you are entitled to submit suggestions and complaints in writing, via e-mail to: coocroaster@proton.me.

9.2. We will inform you about the assessment of the complaint or complaint by e-mail sent to your e-mail.

9.3. The supervisory authority is the Slovak Trade Inspection (SOI), SOI Inspectorate for the Nitra Region, with its registered office: Palánok 1 949 01 Nitra, Company ID: 55458874.

If you are not satisfied with the handling of your complaint or complaint, you can also submit a complaint electronically via the platform available on the https://www.coocroaster.com/reklamacia-poskodeny-tovar-vratenie/ website.

10. Alternative dispute resolution with consumers

10.1. You have the right to contact Us with a request for redress by e-mail sent to: shop@eko-trade.sk if You are not satisfied with the way We have handled Your complaint or if You believe that We have violated Your rights. If we respond to your request in the negative or do not respond to it within 30 days of its submission, you have the right to file a motion to initiate alternative dispute resolution with an alternative dispute resolution entity (hereinafter referred to as the “Entity”) pursuant to Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and on Amendments to Certain Acts, as amended (hereinafter referred to as the “Alternative Dispute Resolution Act”).

10.2. Entities are authorities and authorized legal entities pursuant to Section 3 of the Act on Alternative Dispute Resolution and their list is published on the website of the Ministry of Economy of the Slovak Republic. https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.

10.3. You may submit a claim in the manner specified in Section 12 of the Alternative Dispute Resolution Act.

10.4. Furthermore, you have the right to initiate out-of-court dispute resolution online via the ODR platform available on the website respectively

11. Final provisions

11.1. All written correspondence will be delivered to you by e-mail. Our e-mail address is listed next to Our identification data. We will deliver correspondence to your e-mail address specified in the Agreement, in the User Account or through which you have contacted us.

11.2. The Agreement may be amended only on the basis of our written agreement. However, we are entitled to amend these Terms and Conditions, but this change will not affect already concluded Contracts, but only Contracts that will be concluded after the effective date of this change. We will send information about the change to your e-mail address at least 14 days before the change takes effect. If we do not receive a notice of termination of the concluded Contract for regular and repeated deliveries of Goods from you within 14 days of sending the information about the change, the new terms and conditions become part of our Contract and apply to the next delivery of Goods following the effective date of the change. The notice period if you give notice is 2 months.

11.3. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational failures, outages of subcontractors, etc.), we are not liable for damage caused as a result of or in connection with cases of force majeure or unforeseeable events, and if this situation lasts for more than 10 days, we and you have the right to withdraw from the Contract.

11.4. An annex to the Terms and Conditions is a sample complaint form and a sample form for withdrawing from the Contract.

11.5. The Agreement, including the Terms and Conditions, is archived in electronic form by Us, but is not accessible to You. However, you will always receive these Terms and Conditions and Order confirmations with a summary of the Order by e-mail and You will therefore always have access to the Agreement even without Our cooperation. We recommend that you always confirm the Order and save the Terms and Conditions.

11.6. Our activities are not subject to any codes of conduct pursuant to Section 3 (1) (n) of the Act on Consumer Protection in Distance Selling.